SMS INTERIORS......

[CanCritter]

Was gona do this down the road but to many members here are being screwed over by this company....
L was screwed over by them to the tune of $400 when they overcharged me...l chased them on it from the first day l called them....got excuse after excuse after excuse to the point l said screw them and contacted visa and explained the situation...k heres the kicker folks...

VISA WILL NOT TAKE COMPLAINTS AFTER 75 DAYS SINCE PURCHASE !!!!!!

My complaint went in after 80 days and l found out about the 75 day cut off and it all clicked in...these folks deny ...deny or put you off time and time again until that time periods up then their free and clear and folks like you or me have no further recourse and are out the coin.
Being that l had a paper trail and a admittance of the moneys owed to me by SMS Visa went after them and reimbursed me my 400$ owed to me by SMS...
One of the reasons Visa decided to change their policy was because l showed a long trail of complaints from others that have dealt with them and all this info was available when l went to find SMS"s phone number so l could call them...in doing so found the reviews and countless similar accounts from other folks...l included these links with my complaints to Visa and they were'nt happy and went after thier ***'s...

links/reviews SMS Interiors
google SMS Interiors and see what ya find

https://www.google.ca/search?hl=en&...0&lrd=0x5495656e53c60c27:0x9a3f52d37a6c9531,1,,

Now my advise to those considering using SMS Interiors is to read the reviews and complaints from others and those of us here and consider your options to support other vendors that actually cater to their customers
l wont even get into the basically nonexistent customer support or the shortage of carpet for their carpet sets for C bodys..overall dealing with them has been a most unpleasant experience to say the least
...........as always folks.................

 

[MrMoparCHP]

I have dealt with SMS on multiple occasions with absolutely no problems.

Alan

 

[Big_John]

Wow... It seems to go one way or the other with those folks. It's either great or horrible.

I met the owner many years ago. A chance meeting in the hotel parking lot at the Mopar Nats in Indy in 1984. He noticed an issue with the green bucket seat on my 69 RR and that the repair wasn't the best. He told me he had some NOS vinyl and he seemed a little put off that I didn't know who he was. We talked for a bit, and he seemed OK and gave me his card. My budget didn't include upholstery work as I had just bought a house, so I filed it away.

A few years later, when I could afford them, I bought seat covers from Legendary.

 

[shooter65]

Thanks for posting this CanCritter, I've been waffling between SMS and Legendary. As always, this highlights the difference between good companies and bad. When there's no problems, bad companies can look like good companies, maybe MrMoparCHP's experiences? The true difference is when something goes wrong with the order, that's when their true nature shows through. There will always be occasional problems with orders, I expect it, it's the nature of business. What makes the difference is how a company deals with those problems.

The other classification is the truly crappy companies that can't provide quality products in any scenario.

 

[1978 NYB]

I am not happy with SMS at all!

How can some one possibly confuse a 78 NYB with a 68-70 Charger.

 

[rexus31]

I've dealt with SMS on multiple occasions as well, all without incident.

Just an FYI: SMS provides Legendary with a majority of their raw materials for their products.

 

[330dTA]

I bought a set of carpets, and a pre-sown OEM fabric headliner from them. No problems, if you don't take into account the several week's delay on delivery of both. Had to inquire after my stuff, but then they had it shipped it all right.

 

[Wollfen]

Thanks for posting this CanCritter, I've been waffling between SMS and Legendary. As always, this highlights the difference between good companies and bad. When there's no problems, bad companies can look like good companies, maybe MrMoparCHP's experiences? The true difference is when something goes wrong with the order, that's when their true nature shows through. There will always be occasional problems with orders, I expect it, it's the nature of business. What makes the difference is how a company deals with those problems.

The other classification is the truly crappy companies that can't provide quality products in any scenario.

Shooter nails it, when there are no issues it looks like a good transaction. But stuff happens and when it does, the mark of a good company is how they handle things when an inevitable issue does come up. Do they step up or not?

 

[azblackhemi]

Shooter nails it, when there are no issues it looks like a good transaction. But stuff happens and when it does, the mark of a good company is how they handle things when an inevitable issue does come up. Do they step up or not?

I agree. Problems happen even with the best companies. How the customers are treated is the difference. SMS obviously does not care about rectifying problems. Some people have a smooth transaction but a large number don't .Of course even a blind squirrel occasionally gets a nut. I think even the satisfied customers all say it took way too long to get their stuff. I guess it proves when you have what nobody else has you can do what you want.

 

[1Fury1]

The key with SMS is you can't be in a hurry at all. They take their own sweet time and you have to be willing to accept that. Not always an ideal situation but I was not on any kind of time constraints, plus legendary couldn't help me so choices for a Fury 1 were very limited.
They sent out NOS fabric and vinyl for my seats and headliner within a couple weeks. The materials were exactly as advertised and I had a local shop make the seat covers. Sent my door panels to SMS and they were back in about 3 months, not cheap but a professional job and perfect match with the originals.

 

[Big_John]

I've dealt with Legendary a few times and have been happy.

I've thought that they've bought materials from SMS, so that's not an issue. They probably treat Legendary well.. After a little research, I'll bet Legendary is a huge customer. They may respond to a problem call from them in a much different way than they would from me.

I don't have the access to company profiles I used to, but a little searching and I've come up that it's a small company with less than 10 employees. Looks like about $1.5 million gross annually.

I also discovered that the owner's (Doug Pollock) son is running for congress. Ben Pollock for U.S. Congress

I think what we have here is a family business... There's no way at that employee level that it's much more than a glorified trim shop. They must be contracting to have the material made.

I also looked up Legendary.... Interesting in comparison. $4 million annually with 40 employees.

 

[live4theking]

Here's a street view of their building. Almost makes me wonder if they are the only business in this building. It certainly doesn't look like the typical trim shop to me.

 

[oliver]

View attachment 80896

The key with SMS is you can't be in a hurry at all. They take their own sweet time and you have to be willing to accept that. Not always an ideal situation but I was not on any kind of time constraints, plus legendary couldn't help me so choices for a Fury 1 were very limited.
They sent out NOS fabric and vinyl for my seats and headliner within a couple weeks. The materials were exactly as advertised and I had a local shop make the seat covers. Sent my door panels to SMS and they were back in about 3 months, not cheap but a professional job and perfect match with the originals.

Exquisite interior!

 

[1978 NYB]

They are telling me that they send the vinyl to an outside source to make the top. I don't know if they even make anything themselves.

 

[oliver]

They are telling me that they send the vinyl to an outside source to make the top. I don't know if they even make anything themselves.

Given the experiences you've had, it's probably best if they don't make it themselves

 

[Big_John]

They are telling me that they send the vinyl to an outside source to make the top. I don't know if they even make anything themselves.

Wouldn't surprise me if it went to Legendary.

 

[CanCritter]

know they said they made my interior headliner but Paul says tags on it say it was farmed out
now the material per say has been pretty close match but never saw the old carpet in the GT so cant really say....also headliner wasnt same material...belive Paul called it a snakes tooth pattern and guess these were fairly common to mopars lm hearing so am thinking if you order a headliner this may be what they send out....has anyone else here ordered a headliner for a 70-71 c body and if so what did you recieve??

 

[saforwardlook]

I have always had good experience with SMS over the last 20 years or so. The key to a good experience was mentioned above - be very patient, and they will come through for you has been my experience. If you are in a hurry, go somewhere else. I know Scott, with his 1965 300 spanish red convertible that we all know so well (rexus 31) has some SMS pieces in it and they are just excellent, as he has testified above and as I have observed first hand as well. And they have done many vinyl tops and headliers over the years for me and supplied the correct fabrics and other materials I have needed.

It is like with Gary Goers, who is a one man show and who does my interiors for my 300 letter cars (and one of my non letter ones), his work is just outstanding and he will take care of you. He uses the best quality leathers and his workmanship is outstanding, but it takes time. If SMS only has 10 employees, that explains a lot. I too believe it is best to get an available interior from Legendary in most cases, but when they can't accomodate you with an off the shelf item, then SMS is a reasonable option and the only game in town in regards to OEM correct materials and patterns. Legendary is also easy to work with, but if you call them and request that they consider doing another project C body part for example, then the reception you get will likely be very cold, as the latest managment isn't receptive to the C body market. Legendary used many of the interior parts of my 300L to supply some of the interior pieces they have available for these cars now and back then (maybe 15 years ago) they were receptive and easy to work with in considering new products for C bodies, but no more.

I have placed an order for some 1970 Chrysler 300 convertible door panels with SMS, and I paid the $900 (with shipping) up front and will now wait about 8 months to get them back. That is just the way they operate. That way, when the product is done on their end, they don't have to go begging for final payment from someone who has flaked on them. A very common occurrence these days in the U.S. When my body and paint guy completes a car, even with half of the payment for the project up front, he has to pull teeth too many times to get the final payment since it seems a lot of people don't have the money to really do their projects like they claim, so he has had to revise how he does business as well. Relatively small operations can not survive if too many of their clients do not come through with final payments when a project is done and bills must be paid.

 

[CanCritter]

900 was same price l got from SMS for panels and belive it was 4 mnths
belive if your not in a hurry and and have not probs youll be okay...have a prob and yer toast....
as for Rexus,s car ...well it was my benchmark..l just love that interior

 

[300rag]

Here's a street view of their building. Almost makes me wonder if they are the only business in this building. It certainly doesn't look like the typical trim shop to me.

View attachment 81086

Yes, they are the only occupant in that building. They have a small customer area and a sample room at the front. The back area is production, material storage and storage for door panels, etc that have been sent or dropped off by customers.