J-MacsMopars
Member
- Joined
- Nov 10, 2010
- Messages
- 102
- Reaction score
- 83
Hey all. As some of you know, I work as a service writer/assistant service manager at a Toyota Honda dealership.
Let me tell you, you meet some weird people and hear some crazy things. On Friday, I had a new customer come in to get his oil changed. I told him I needed a little info from him and if he could just put his name, phone number, and address on the RO, we would get it right in. The guy looks at me and says; "NO, here's how it works. You change my oil, I pay you. ONE.....TWO....BYE!!!!" and walked out the door all pissed off. He then went to another one of he service writers and started telling him how much of a POS I am. I don't understand some peoples logic. I am going to say that it was very laughable after words though.
Today, one of my techs messed up big time and forgot to tighten lug nuts on a customers Prius. Thats never good.
What do you guys all do???
Let me tell you, you meet some weird people and hear some crazy things. On Friday, I had a new customer come in to get his oil changed. I told him I needed a little info from him and if he could just put his name, phone number, and address on the RO, we would get it right in. The guy looks at me and says; "NO, here's how it works. You change my oil, I pay you. ONE.....TWO....BYE!!!!" and walked out the door all pissed off. He then went to another one of he service writers and started telling him how much of a POS I am. I don't understand some peoples logic. I am going to say that it was very laughable after words though.
Today, one of my techs messed up big time and forgot to tighten lug nuts on a customers Prius. Thats never good.
What do you guys all do???