I asked what troubleshooting procedure was used to determine the wrong diagnosis. Well I just told them the part they just ordered works. They checked it again and guess what.....it works. So now they are telling me that they have to replace the whole steering column to fix the heated steering wheel. I just threw my hands up and said OK....just make sure you order ALL the FN parts that it can possibly be in this circuit. I'm tired of wasting my time here!!!!